Imprint
Sales Terms of IMPRESSION EYEWEAR
Company Information
GRK Solutions d.o.o
Address: Adema Alića 7, 75320 Gračanica, Bosnia and Herzegovina
Phone: +387 62 374 272
Email: muhamed.gazibegovic.01@gmail.com
Website: www.impressioneyewear.com
Account Number: 3386202227102496
IBAN: BA393386202227102496
VAT ID: Not VAT-registered
Business Code: 71.11 (Advertising and Marketing Agency)
In compliance with Article 27 of the Consumer Protection Law (Buletin RS 6/12, 63/14) and Article 43 of the Consumer Protection Law (Buletin BiH 25/06), GRK Solutions d.o.o hereby informs valued customers purchasing through the website www.impressioneyewear.com of the following:
Scope of Sale: The sale of goods through www.impressioneyewear.com is conducted within the registered activities of GRK Solutions d.o.o.
Product Information: Essential product details are available on www.impressioneyewear.com.
Distance Selling: Under the Consumer Protection Law (Buletin BiH No. 25/2006 and 88/2015), purchases made via our website are considered distance sales.
Product Features: Goods sold on our website meet regular usage standards for the product category, as specified in the declaration.
Pricing and Delivery:
- Prices are indicated with each product.
- Free delivery is offered for orders over BAM 99; a shipping fee of BAM 9.95 applies to orders below this amount.
- Delivery is typically within 5 days by courier, as outlined on the website.
Payment and Order Confirmation:
- Customers can pay by cash upon delivery or by credit card when placing an order.
- Selecting “CONFIRM” on the order page constitutes acceptance of the payment obligation for the ordered goods.
Returns and Exchanges:
- If a customer wishes to exchange a product, they may do so within 15 days, subject to the terms outlined on the website.
- Customers also have the right to withdraw from the contract and receive a full refund within 15 days if they decide not to keep the product.
Complaints: For products ordered through our online store, customers may file complaints regarding used items under the conditions specified on the website.
How to Purchase
Product Selection: Either register or provide basic information (email, name, phone, and address) to complete a purchase.
Shopping Cart: Click the cart icon to view, add, or remove items.
Checkout and Payment: Payment can be made in cash or by card. Online payments use SSL encryption to protect personal data, and card transactions will appear in the local currency (BAM).
Order Completion: Confirming the order displays a success message, and a confirmation email will be sent to the registered email address.
Try-On at Home
Our “Try-On at Home” feature allows you to try up to 3 pairs of glasses from the comfort of your home. Here’s how it works:
- Selection: Choose 3 pairs of glasses online.
- Deposit: Pay a deposit equal to the price of the most expensive pair.
- Delivery: The glasses will be delivered within 5 business days.
- Trial Period: You have 7 days to try on the glasses.
- Return: Return the glasses after the trial period using the prepaid return service.
Product Availability
Orders depend on product availability. If we experience any stock issues, we may suggest alternatives of equivalent or superior quality.
Order Processing Right
We reserve the right to remove products, edit website content, and decline orders even after an order confirmation has been sent. We are not liable for the unavailability of products or inability to fulfill orders after a confirmation.